Shipping: Please visit FAQ section of website for details. Storage: For maximum growth keep at 82 degrees but can be cooled down to 55 degrees to stagnate growth. If worms are at desired size and you are unable to feed them you can place them in a 45 degree refrigerator for 2 days and take them out for one to stop growth and maintain viability. Set-Up: After receiving your cups. Place the cup food side up, the worms will crawl to the food and the feces will drop to the lid for easy cleaning. Make sure to provide air flow to the lid for adequate ventilation. Live arrival guarantee applies if shipment is accepted on the first delivery attempt and if the temperature is between 40-85 degrees Fahrenheit. These temps are for between us (zip code 48065) and the purchaser. It is up to the purchaser to know temperatures prior to purchase. We will always pack your orders to the best of our ability to control for all variables. Anything outside those parameters is up to the purchaser’s discretion. DOA or damaged shipments must be reported within the first 24 hr period of receiving the package in order to be eligible for replacement. Pictures of loss or damages are required.